AI-Powered HR & Workforce Strategy: Getting Started

According to ServiceNow, 55% of organizations have rolled out 100+ AI use cases in 2024, yet only 19% can measure their business impact. Most CHROs are caught between Board pressure for AI HR ROI and the reality that silo pilots are not delivering transformational value.

If you’re a CHRO and/or VP of HR getting started in innovating HR in the age of AI and agentic technology, this workshop framework will accelerate your journey from AI experimentation to strategic transformation, connecting business strategy → AI vision → workforce and skills→ roadmap.

The challenge:

When beginning your AI journey, it’s tempting to start with technology questions .I get the following questions constantly:

– Which AI tools should we pilot first?

– What’s the right HR tech stack?

– Which LLMs do you recommend?

Instead, we should ask these strategic questions:

– How will AI Transform work itself in our organization?

– Which HR roles will be transformed vs. eliminated vs. created?

– What organizational capabilities do we need to build for AI-enabled HR success?

– How do we align AI implementation with our core business strategy and create measurable value?

My Approach:

After facilitating AI HR transformation workshops with enterprise organizations, I recommend starting with an executive-level strategic workshop (with pre-work) that establishes the transformation foundation, followed by targeted implementation workshops.

Phase 1: Business Alignment & Vision

⦁ Align HR strategic goals with Board/CEO expectations

⦁ Assess how GenAI and agentic AI reshape work itself

⦁ Co-create a bold vision for your HR function’s future, including new roles and critical skills

⦁ Define organizational capabilities needed

Phase 2: Prioritization & Action

⦁ Transform use case brainstorming into strategic portfolio decisions

⦁ Build detailed implementation roadmaps with pilot specifications and resource requirements

⦁ Establish governance frameworks that balance innovation with risk management

⦁ Develop a change strategy to support human-AI collaboration across the enterprise

Next Steps:

→ Start with strategic alignment, not technology selection.

→ Develop your vision and enablement framework before you move to the pilot phase.

→ And remember: you’ll need to think about your workforce as both agentic and human.

What’s your biggest challenge in developing an AI-powered HR & Workforce strategy?

The one pager below describes how to get started.



Note: All views expressed in this article do not represent the opinions of any entity whatsoever with which I have been, am now, or will be affiliated. My opinions are my own.